Event ID:11708 User Interface Integration for Microsoft Dynamics CRM -- Installation failed

Dec 1, 2010 at 4:29 PM


I am trying to install UII and get the below error. I have installed GAX and  GAX extensions already,without any errors. I have also tried re-installing/repairing/clearing Windows-Temp folder/restarts ,but none of these work. What could be the reason ?The error below does not indicate any specific reason for the failure.

Event Type:        Information

Event Source:    MsiInstaller

Event Category:                None

Event ID:              11708

Date:                     12/1/2010

Time:                     4:02:20 AM

User:                     CONTOSO\administrator

Computer:          CRM-SRV-01


Product: User Interface Integration for Microsoft Dynamics CRM -- Installation failed.

Dec 1, 2010 at 4:56 PM

Can you run the install again using msiexec.exe /i <UII Setup filename> /l*v "InstallLog.log and post a link to it ( Skydrive or your choice of hosting services )
that will give us a bit more info on what went wrong.


Dec 2, 2010 at 1:40 AM

Thanks for your reply.I tried the following and it worked!

1.Un-installed the previous set up through control panel->add remove programs. Somehow, the Remove feature in the installer itself does not work

2.Cleared temp files,restarted the machine

3.Re-installed using the command you provided . And it went through successfully!