Integrating JTAPI with Customer Care Accelerator

Nov 15, 2010 at 11:02 AM
Edited Nov 15, 2010 at 11:34 AM

I have a requirement to do a CTI integration using JTAPI(Java Phone API) in CCA.

I would like to know , how to write a wrapper class for integrating Java phone API with Customer Care Accelerator?

It would be more helpful if details of the methods which needs to be implemented in wrapper class for integration of the same.




Nov 16, 2010 at 12:15 AM

On the downloads section of this site, there is a link to download and install Visual Studio solution starters for CCA.

One of those Solution Starters is CTI.

You can also find more about how CT works in the doc’s for UII and at this blog