CCA Workflow Issue

Sep 28, 2010 at 4:47 PM

Hi All,

 I m working on Customer Care Accelarator Workflow . I have added two Web hosted application CRM Contact and Case .

My task is to copy Contact First Name attribute value to the Case Title attribute using workflow . I have done certain steps which is shown in video available on internet about CCA.

My Workflow is running but not reflecting the value in Case Title attribute.

Will you give me any suggestion regarding the solution.

Videos are available on following link :

Thanks in Advance,

Anand Wani

Sep 29, 2010 at 12:07 PM

Did you use the acitvity set value?

When you debug you workflow you can see if you got the "contact first name"?

Sep 29, 2010 at 3:06 PM

Hi canikrause,

 Yes I have used activity set value. What I found is when I select HAT Adapter in CRM Contact Application it is not showing CRM Contact in Agent Desktop.

Can you suggest is it  necessary to select  HAT in workflow or any options u have ?

-Anand Wani

Sep 29, 2010 at 3:45 PM


did you set your workflow in the default action in your Case web Application? if not see this doc that show this:

hope help you!


Sep 30, 2010 at 10:58 AM
Edited Oct 1, 2010 at 12:43 PM



I went through the document you have provide.I have done this workflow using UII debugger,its working fine.

But I want to do this by defining the workflow steps and workflow. see the attachment that I have mentioned below. Its not working with HAT,infact not showing case,contact in agent desktop.Without HAT it is showing but not reflecting the value

 Please reply its urgently required.

-Anand Wani

Oct 8, 2010 at 8:12 AM


Hi all ,

My workflow is working successfully .Thanks canikrause.

But I obserevd my default action get neglected when I select  HAT Adapter .I checked other blogs that they have given information about it.But it is nt working in my case. Can anyone help me how to navigate to crm url,what is exact syntax for that . I m in Contact hosted application .


Oct 8, 2010 at 12:50 PM


You try to using the navigate activity? Can you do more details for help you.


Oct 8, 2010 at 2:17 PM

I posted this on my site the other day that walks you through loading either the contact or account in CCA.
You can download the solution I walked you though from the blog post.

This should introduce you to the basics of working with HAT and getting something working, I will do a blog post on Case Creation and update a bit later.


Oct 11, 2010 at 3:35 PM

Hi canikrause , Thank you for reply.

Yes I am trying to use navigate activity for CRM Contact.  I went through this blog :

But I m not clear with steps and syntax used. Also code behind  is missing. Can you help me to write for  simple navigate activity only for contact not for account without if else activity or any condition.

Scenario :

Workflow to copy Contact First Name attribute value to the Case Title attribute. When I write Contact URL in Hosting ,Shows contact in Agent desktop without session details.I filled value in contact and workflow run successfully (Note: Adapter is set To HAT). When I write URL as about:blank in Hosting ,showing blank page in Agent Desktop(Note: Adapter is set To HAT). HAT is neglecting default action written in CRM Contact in which I have given URL and query string correctly.

I hope you willl get the idea. For more please ask.

Hi MattB_MSFT , thank you  for the  post. I  implemented this method successfully . I got another way to show contact in UII . Its so helpful .

I am looking forward for  your Case creation blog. Please post as early as possible ,much needed. I also want your help to write navigate activity only for contact.

Thanks ,

Anand Wani

Oct 11, 2010 at 5:16 PM

Hi anadwani33!

in this post i have publish a example that used a navigate utility.

Check if is helpfull for you.



Oct 13, 2010 at 10:45 AM

I have solved this problem.Thank you very much for your help . Using this workflow , it is showing contact details in agent desktop

And the first workflow is also creating case. But not showing details of contact i.e parent customer in case. I am working on it . Please give me suggestion regarding this if you have. 

 If anybody wants to refer, the complete solution is given below :

Thanks and regards,

Anand Wani