Button For Search Customer Don't Appear

Jul 30, 2010 at 4:00 PM


I have downloaded and configured cca correctly. But when start agent desktop the button for search the costumer don't appear.

below a screen of agent desktop without the search button.


Jul 30, 2010 at 6:54 PM

Someone to help?

Jul 30, 2010 at 10:29 PM

You have to add the related Hosted Applications to see the Search Button..

Verify that you have into your Hosted Applications List (in UII Settings) the Hosted Application named Customer Search...

If you dont have it is because you didnt import it..

Did you import to the CRM the HostedApplicationMap.xml,  ActionsMap.xml, CCAHostedAplications.csv, CCAActions.csv, and the UII-Import_Options.csv files????



Aug 2, 2010 at 2:59 PM


Tnks for reply!

I forgot this part, and now it's after doing this it's work now!