CCA Training (classroom, E-Learning, books or websites)

Jul 5, 2010 at 10:59 AM
Hello, I am interested in getting up to speed fast with the customer care accelerator. I am a MS CRM consultant with a .NET development background. Does anyone know of a training course in English in Germany, or anywhere else in Europe? Otherwise are there any suggested elearning courese, books or online guides? I have downloaded the tool and will do a practise installation & look at the source code myself, but I was thinking of finding a more structured approach. I am also watching the three MS Accademy Live videos of the that introduce the tool. Regards, JdZ
Aug 10, 2010 at 8:11 AM


if you need training on CCA - customer care accelerator, check out our training offering on CCA.
Our consultants have been working around the globe on CCF and CCA projects. 

Best Regards,

Peter Van Kerkhove

Aug 10, 2010 at 9:22 AM

Thanks Peter,

The course looks very interesting, and I have written you a private message to discuss it further.