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Agents Profiling & Authorization Module


Customer care framework (CCF), have Authorization module based on Azman, where groups can be defined and each group can be mapped to certain list of hosted application.
but within CCA / UII, there is no such mapping mechanism.
could any one clarify if really there is or it will be addressed in future releases


MattB_MSFT wrote Oct 7, 2010 at 11:00 PM

This featureset was ported from CCF to UII and does exist.. just not in quite the same way it did in CCF.
I posted a blog entry on how to use it here :

wrote Feb 22, 2013 at 12:23 AM