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Agents Profiling & Authorization Module

description

Customer care framework (CCF), have Authorization module based on Azman, where groups can be defined and each group can be mapped to certain list of hosted application.
but within CCA / UII, there is no such mapping mechanism.
 
could any one clarify if really there is or it will be addressed in future releases
 
Thanks

comments

MattB_MSFT wrote Oct 7, 2010 at 10:00 PM

This featureset was ported from CCF to UII and does exist.. just not in quite the same way it did in CCF.
I posted a blog entry on how to use it here :
http://blogs.msdn.com/b/mbarbour/archive/2010/10/07/mapping-hosted-applications-to-agent-groups-in-uii.aspx

wrote Feb 21, 2013 at 11:23 PM