The Customer Care Accelerator (CCA) for Microsoft Dynamics CRM focuses on delivering contact center enabling functionality, such as the ability to create a unified desktop by combining data elements from disparate line of business applications and displaying it in a single user interface.
NEW! Check out the new UII Component Templates download - this makes it easier to build UII components with VS2008 and VS2010! Check out all the details here:
http://blogs.msdn.com/b/mbarbour/archive/2010/09/09/visual-studio-project-starter-s-for-cca-uii.aspx