Customer Care Accelerator for Microsoft Dynamics CRM

New Post: CCA From Remote Folder

yycelik — Fri, 17 May 2013 11:56:02 GMT

Remove those lines from App.config
<NetFx40_LegacySecurityPolicy enabled="true" />
<loadFromRemoteSources enabled="true" />
Install hotfix for .net 4
http://support.microsoft.com/kb/2580188

and it works :)

New Post: CCA-CRM Not browsing using servername

AKILAN — Tue, 14 May 2013 09:42:30 GMT

Hi,
Are you running the CCA agent Desktop in windows 7..?
if you run the CCA in windows 7 OS, you just "run as administrator".
i think it may be helpfull for you.

Regards,
Akilan

New Post: CCA From Remote Folder

yycelik — Tue, 14 May 2013 08:40:01 GMT

We have map drive (E:) and we bant to run CCA over that map drive. But when we tried to run it, we get same error. Also we gave permission as below

APP.conf
...
<runtime>

<!-- enables legacy CAS policy for this process -->
<NetFx40_LegacySecurityPolicy enabled="true" />
<!-- Treat assemblies from network locations as fully trusted. -->
<!-- Caution: Do not point this loaded gun at your foot. -->
<loadFromRemoteSources enabled="true" />

</runtime>
</configuration>

CASPOL
C:\Windows\Microsoft.NET\Framework\v4.0.30319\caspol -m -ag 1 -url "file://E:\Nar\*" FullTrust
===================================================================

Microsoft Customer Care Accelerator

System.Configuration.ConfigurationErrorsException: An error occurred creating the configuration section handler for Microsoft.Uii/Common.Listeners: Request failed. (E:\Nar\Cca.AgentDesktop.exe.Config line 5) ---> System.Security.SecurityException: Request failed.
at System.RuntimeTypeHandle.CreateInstance(RuntimeType type, Boolean publicOnly, Boolean noCheck, Boolean& canBeCached, RuntimeMethodHandleInternal& ctor, Boolean& bNeedSecurityCheck)
at System.RuntimeType.CreateInstanceSlow(Boolean publicOnly, Boolean skipCheckThis, Boolean fillCache)
at System.RuntimeType.CreateInstanceDefaultCtor(Boolean publicOnly, Boolean skipVisibilityChecks, Boolean skipCheckThis, Boolean fillCache)
at System.Activator.CreateInstance(Type type, Boolean nonPublic)
at System.Configuration.TypeUtil.CreateInstanceWithReflectionPermission(Type type)
at System.Configuration.RuntimeConfigurationRecord.RuntimeConfigurationFactory.Init(RuntimeConfigurationRecord configRecord, FactoryRecord factoryRecord)
at System.Configuration.RuntimeConfigurationRecord.RuntimeConfigurationFactory.InitWithRestrictedPermissions(RuntimeConfigurationRecord configRecord, FactoryRecord factoryRecord)
at System.Configuration.RuntimeConfigurationRecord.CreateSectionFactory(FactoryRecord factoryRecord)
at System.Configuration.BaseConfigurationRecord.FindAndEnsureFactoryRecord(String configKey, Boolean& isRootDeclaredHere)
--- End of inner exception stack trace ---
at System.Configuration.BaseConfigurationRecord.FindAndEnsureFactoryRecord(String configKey, Boolean& isRootDeclaredHere)
at System.Configuration.BaseConfigurationRecord.GetSectionRecursive(String configKey, Boolean getLkg, Boolean checkPermission, Boolean getRuntimeObject, Boolean requestIsHere, Object& result, Object& resultRuntimeObject)
at System.Configuration.BaseConfigurationRecord.GetSection(String configKey)
at System.Configuration.ClientConfigurationSystem.System.Configuration.Internal.IInternalConfigSystem.GetSection(String sectionName)
at System.Configuration.ConfigurationManager.GetSection(String sectionName)
at Microsoft.Uii.Common.Listeners.Configuration.ListenerConfiguration.GetConfig(String sectionName)
at Microsoft.Uii.Common.Logging.Logging.Initialize()
at Microsoft.Uii.Common.Logging.Logging.TryInitialize()
at Microsoft.Uii.Common.Logging.Logging.Information(String appName, String message)
at Cca.AgentDesktop.Program.Main() in Z:\workspaces\Vs1.0.0\Cca\AgentDesktop\Program.cs:line 54

New Post: How to override the CRM 2011 popup alert in CCA when redirecting a popup.

vps_amity42 — Tue, 14 May 2013 05:37:54 GMT

Hi Dharshan,

Please follow this link , this may help you :- [http://blogs.msdn.com/b/mbarbour/archive/2012/01/31/how-to-override-the-crm-2011-popup-alert-in-cca-when-redirecting-a-popup-update.aspx]

Regards,
Vishwa

New Post: Connecting to ETRALI TSP

MPimenta — Mon, 13 May 2013 16:11:11 GMT

Hi,

we have successfully used CtiLayerTapi.dll with a Cisco TSP but we are now being asked to integrate it with an Etrali TSP by Orange. Is this possible? Supposedly it would work since this dll only uses TAPI functions and those are usable with the ETRALI TSP, however we have to provide our customers with an answer.

So we ask, is this possible to do? Are there any examples available?

Txs in advance!

New Post: How to override the CRM 2011 popup alert in CCA when redirecting a popup.

dharshan — Mon, 13 May 2013 14:44:37 GMT

Hi All,

When I open new windows in tabs, and came along the problem with the pop blocker.

Thanks in advance.

dharshan

New Post: How can I Get HostedApplication over HostedApplicationId (Guid)

ndi — Mon, 13 May 2013 08:17:58 GMT

hi,

in a hosted control you can get all active hosted applications out of the session manager.

private AgentDesktopSessions _localSessionManager;

....

/// <summary>
        /// Configure Session Manager
        /// </summary>
        public override object SessionManager
        {
            set
            {
                if (_localSessionManager == null)
                {
                    _localSessionManager = (AgentDesktopSessions) value;
                    base.SessionManager = value;
                }
            }
        }

....

IHostedApplication application =
                    _localSessionManager.ActiveSession.AppHost.GetApplication(hostedApplicationId);

New Post: Cant build CCA - refernce to Microsoft.Practices.CompositeUI.Windows

ryanshee1982 — Thu, 09 May 2013 10:00:11 GMT

Error 2 The type 'Microsoft.Practices.CompositeUI.CabShellApplication`2<T0,T1>' is defined in an assembly that is not referenced. You must add a reference to assembly 'Microsoft.Practices.CompositeUI, Version=1.0.51205.1, Culture=neutral, PublicKeyToken=64f7747366518fca'. C:\Program Files (x86)\Microsoft Uii\CCA\Source Code\AgentDesktop\Program.cs

Error 1 The type 'Microsoft.Practices.CompositeUI.WorkItem' is defined in an assembly that is not referenced. You must add a reference to assembly 'Microsoft.Practices.CompositeUI, Version=1.0.51205.1, Culture=neutral, PublicKeyToken=64f7747366518fca'. C:\Program Files (x86)\Microsoft Uii\CCA\Source Code\AgentDesktop\Program.cs

Anyone can help me?

New Post: How can I Get HostedApplication over HostedApplicationId (Guid)

yycelik — Thu, 09 May 2013 08:19:46 GMT

I need to get Hosted Application by HostedApplicationId (Guid). Is it posible to get?

New Post: Login to .net web hosted application in agent desktop taking user credentials from CRM of user logged in.

vps_amity42 — Thu, 09 May 2013 07:09:03 GMT

Hi,

Yes, CCA & CRM are using Windows Integrated Authentication.

New Post: CCA and metro style application, any future release?

ndi — Wed, 01 May 2013 21:14:10 GMT

there is some kind of a statement here: http://crmcca.codeplex.com/discussions/403448

the winRT Framework has its own rules and abilities and a "close metro stlye application" (from the design point of view) has nothing in common with a true Modern UI APP (when it comes to the programming model and stuff)

anyway, it sounds interesting and iam curious now. could you provide a screenshot of your progress ?

greets

niklas

New Post: CCA and metro style application, any future release?

JordiGO — Wed, 01 May 2013 10:12:18 GMT

Really I don't know where I will arrive... but I am working on the process to update the CCA client to a more close windows metro style application.

New Post: CCA and metro style application, any future release?

JordiGO — Fri, 26 Apr 2013 10:09:33 GMT

Dear are any plans to update the CCA client application to Windows 8 metro style application?

Thanks

New Post: NVAS (MainFrame Application - Hosted Application) could not be created inside CCF on some win 7 machines

RamsnetGadde — Thu, 25 Apr 2013 14:18:54 GMT

Hi,

We are working on MS Customer Care Framework (CCF) technology.

Now, we are facing an issue on some windows 7 machines and not on all.

Problem: The hosted application (NVAS - Mainframe Application - R8win.exe) couldn't be created inside CCF on some win 7 machines and it is working fine on some other win 7 machines. (There is no issue on XP machines).

Error Logs:
1)
04/25/2013 11:43:56
Type : Microsoft.Mcs.FastHelp.Core.ErrorHandler.FastHelpException, FastHelp.Core.ErrorHandler, Version=4.7.0.0, Culture=neutral, PublicKeyToken=null
Message : Error: Hosted Application "NVAS" could not be created. Contact the CCF administrator.
Destinationen for en aktivering udløste en undtagelse.
Source :
Help link :
Data : System.Collections.ListDictionaryInternal
TargetSite :
Stack Trace : The stack trace is unavailable.
Additional Info:
MachineName : W7N12167
TimeStamp : 25-04-2013 09:43:56
FullName : Microsoft.Practices.EnterpriseLibrary.ExceptionHandling, Version=5.0.414.0, Culture=neutral, PublicKeyToken=31bf3856ad364e35
AppDomainName : AgentDesktop.exe
ThreadIdentity : ACCDOM01\a12315
WindowsIdentity : ACCDOM01\a12315
Category: AgentDesktopUILayer
Priority: 0
EventId: 100
Severity: Error
Title:Enterprise Library Exception Handling
Machine: W7N12167
App Domain: AgentDesktop.exe
ProcessId: 5608
Process Name: C:\Program Files\Microsoft CCF 2008\AgentDesktopv4.7\AgentDesktop.exe
Thread Name:
Win32 ThreadId:816
Extended Properties: ApplicationName - Hosted Application Factory
Advanced - ved System.RuntimeMethodHandle._InvokeConstructor(Object[] args, SignatureStruct& signature, IntPtr declaringType)
ved System.RuntimeMethodHandle.InvokeConstructor(Object[] args, SignatureStruct signature, RuntimeTypeHandle declaringType)
ved System.Reflection.RuntimeConstructorInfo.Invoke(BindingFlags invokeAttr, Binder binder, Object[] parameters, CultureInfo culture)
ved System.RuntimeType.CreateInstanceImpl(BindingFlags bindingAttr, Binder binder, Object[] args, CultureInfo culture, Object[] activationAttributes)
ved System.Activator.CreateInstance(Type type, BindingFlags bindingAttr, Binder binder, Object[] args, CultureInfo culture, Object[] activationAttributes)
ved System.Reflection.Assembly.CreateInstance(String typeName, Boolean ignoreCase, BindingFlags bindingAttr, Binder binder, Object[] args, CultureInfo culture, Object[] activationAttributes)
ved Microsoft.Ccf.Csr.HostedAppLauncher.CreateWinFormApplication(ApplicationRecord app, WorkItem workItem)
ved Microsoft.Ccf.Csr.HostedAppLauncher.CreateApplication(ApplicationRecord app, WorkItem workItem)
ved Microsoft.Ccf.Csr.HostedAppLauncher.LaunchNonIsolatedHostedApp(ApplicationRecord app, WorkItem workItem)
ved Microsoft.Ccf.Csr.HostedAppFactory.CreateApplication(ApplicationRecord appRecord, WorkItem workItem)
StackTrace - at Microsoft.Practices.EnterpriseLibrary.Logging.ExtraInformation.DebugInformationProvider.PopulateDictionary(IDictionary`2 dict)

at Microsoft.Mcs.FastHelp.Core.ErrorHandler.Logging.ContextInformationCollector.AddContextInformationToInstance(String applicationName, IDictionary dict)
at Microsoft.Mcs.FastHelp.Core.ErrorHandler.ErrorHelper.AddContextInformation(IDictionary dictionary)
at Microsoft.Mcs.FastHelp.Core.ErrorHandler.ErrorHelper.HandleException(Exception exception, String policy, Boolean shouldBeRethrownIfConfigurationSaySo)
at Microsoft.Mcs.FastHelp.Common.LoggingProviders.CcfLoggingToEnterpriseLibraryBridge.Error(String applicationName, String message, String advanced)
at Microsoft.Ccf.Common.Logging.Logging.Error(String appName, String message, String advanced)
at Microsoft.Ccf.Csr.HostedAppFactory.CreateApplication(ApplicationRecord appRecord, WorkItem workItem)
at Microsoft.Ccf.Csr.ApplicationHost.LoadGlobalApplications(Boolean workflowExists)
at Microsoft.Ccf.Csr.ApplicationHost.LoadApplications(ArrayList appsInWorkflow, Boolean loadOnlyGlobal, Boolean workflowExists)
at Microsoft.Ccf.Samples.Csr.AgentDesktop.Desktop.AddSession(CustomerRecord customer, CallClassProvider call)
at Microsoft.Ccf.Samples.Csr.AgentDesktop.Desktop.startHostedApplications()
at Microsoft.Ccf.Samples.Csr.AgentDesktop.Desktop.Desktop_Load(Object sender, EventArgs e)
at System.Windows.Forms.Form.OnLoad(EventArgs e)
at Microsoft.Ccf.Csr.UIConfiguration.UIConfiguration.OnLoad(EventArgs e)
at System.Windows.Forms.Form.OnCreateControl()
at System.Windows.Forms.Control.CreateControl(Boolean fIgnoreVisible)
at System.Windows.Forms.Control.CreateControl()
at System.Windows.Forms.Control.WmShowWindow(Message& m)
at System.Windows.Forms.Control.WndProc(Message& m)
at System.Windows.Forms.ScrollableControl.WndProc(Message& m)
at System.Windows.Forms.ContainerControl.WndProc(Message& m)
at System.Windows.Forms.Form.WmShowWindow(Message& m)
at System.Windows.Forms.Form.WndProc(Message& m)
at Microsoft.Ccf.Csr.UIConfiguration.UIConfiguration.WndProc(Message& m)
at Microsoft.Ccf.Samples.Csr.AgentDesktop.Desktop.WndProc(Message& m)
at System.Windows.Forms.ControlNativeWindow.OnMessage(Message& m)
at System.Windows.Forms.ControlNativeWindow.WndProc(Message& m)
at System.Windows.Forms.NativeWindow.Callback(IntPtr hWnd, Int32 msg, IntPtr wparam, IntPtr lparam)
at System.Windows.Forms.UnsafeNativeMethods.SendMessage(HandleRef hWnd, Int32 msg, Int32 wParam, Int32 lParam)
at System.Windows.Forms.Form.SetVisibleCore(Boolean value)
at System.Windows.Forms.Control.set_Visible(Boolean value)
at System.Windows.Forms.ThreadContext.RunMessageLoopInner(Int32 reason, ApplicationContext context)
at System.Windows.Forms.ThreadContext.RunMessageLoop(Int32 reason, ApplicationContext context)
at System.Windows.Forms.Application.Run(Form mainForm)
at Microsoft.Practices.CompositeUI.WinForms.FormShellApplication`2.Start()
at Microsoft.Practices.CompositeUI.CabApplication`1.Run()
at Microsoft.Ccf.Csr.CcfShellBase`1.StartApplication()
at Microsoft.Ccf.Samples.Csr.AgentDesktop.StartApplication.startDesktop()
at Microsoft.Ccf.Samples.Csr.AgentDesktop.StartApplication.Main()

CurrentUser - ACCDOM01\a12315
ProcessAccountName - BUILTIN\Administratorer
ActiveThreads - System.Diagnostics.ProcessThread (state: Running)

2)

Lognavn: Application
Kilde: Customer Care Framework
Dato: 25-04-2013 11:43:56
Hændelses-id: 100
Opgavekategori:Ingen
Niveau: Oplysninger
Nøgleord: Klassisk
Bruger: I/T
Computer: W7N12167.tdk.dk
Beskrivelse:
Timestamp: 25-04-2013 09:43:56

Message: Information: assemblyUrl not rooted, applying workaround for CAB loader issue

Category: CCF Logging

Priority: 2

EventId: 100

Severity: Information

Title:

Machine: W7N12167

App Domain: AgentDesktop.exe

ProcessId: 5608

Process Name: C:\Program Files\Microsoft CCF 2008\AgentDesktopv4.7\AgentDesktop.exe

Thread Name:

Win32 ThreadId:816

Extended Properties: ApplicationName - NVAS

Hændelses-Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
<System>

<Provider Name="Customer Care Framework" />
<EventID Qualifiers="0">100</EventID>
<Level>4</Level>
<Task>0</Task>
<Keywords>0x80000000000000</Keywords>
<TimeCreated SystemTime="2013-04-25T09:43:56.000000000Z" />
<EventRecordID>3295</EventRecordID>
<Channel>Application</Channel>
<Computer>W7N12167.tdk.dk</Computer>
<Security />

</System>
<EventData>

<Data>Timestamp: 25-04-2013 09:43:56

Message: Information: assemblyUrl not rooted, applying workaround for CAB loader issue

Category: CCF Logging

Priority: 2

EventId: 100

Severity: Information

Title:

Machine: W7N12167

App Domain: AgentDesktop.exe

ProcessId: 5608

Process Name: C:\Program Files\Microsoft CCF 2008\AgentDesktopv4.7\AgentDesktop.exe

Thread Name:

Win32 ThreadId:816

Extended Properties: ApplicationName - NVAS
</Data>
</EventData>
</Event>

Event Logs (On Affected Machine):__
1)
Lognavn: System
Kilde: Microsoft-Windows-Security-Kerberos
Dato: 25-04-2013 11:41:50
Hændelses-id: 3
Opgavekategori:Ingen
Niveau: Fejl
Nøgleord: Klassisk
Bruger: I/T
Computer: W7N12167.tdk.dk
Beskrivelse:
Der blev modtaget en Kerberos-fejlmeddelelse:
på logonsessionen
Klienttid:
Servertid: 9:41:50.0000 4/25/2013 Z
Fejlkode: 0x7 KDC_ERR_S_PRINCIPAL_UNKNOWN
Udvidet fejl: 0xc0000035 KLIN(0)
Klientressource:
Klientnavn:
Serverressource: TDK.DK
Servernavn: HTTP/ccfapp.tdk.dk
Destinationsnavn: HTTP/ccfapp.tdk.dk@TDK.DK Fejlmeddelelse:
Fil: 9
Linje: f09
Fejldata findes i postdata.
Hændelses-Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
<System>

<Provider Name="Microsoft-Windows-Security-Kerberos" Guid="{98E6CFCB-EE0A-41E0-A57B-622D4E1B30B1}" EventSourceName="Kerberos" />

Any help to fix this issue could be really appreciated...:)

New Post: Guidance needed to support multiple CRM instances from one CCA R2 exe

Sharvil — Thu, 25 Apr 2013 11:19:00 GMT

Thanks Jeff for sharing your experience and the valuable tips.

Appreciate your help.

New Post: Log file roll up

ndi — Wed, 24 Apr 2013 14:43:12 GMT

hi,

just use log4net:
-configure it with your size limit, day wise logs ...
-create a class which implements the (UII) ILogging Interface
-there you delegate the incoming warnings, errors and stuff to the log4net logger
-add your log4net logging provider in the agentdesktops app.config as a logging provider

that should do the trick

regards

niklas

New Post: Guidance needed to support multiple CRM instances from one CCA R2 exe

jjohnson4265 — Wed, 24 Apr 2013 12:29:37 GMT

Below are my answers:
1) Once you figure out how to use CCA, it is now that difficult. The main challenge is understanding the framework.
2) Yes it can support it but it was not obvious how to do this to me. For me the main challenge was handling of the connection to the multiple orgs. You use the AIFServiceContainer to initialize an interface and pass it around with the connection to the remote orgs.
3) CCA has some problems with RU12+ and IE sessions.

Jeff

New Post: Log file roll up

madhus — Wed, 24 Apr 2013 09:21:30 GMT

Hi,

How to roll up the log file in CCA. Constraint is file size limit, day wise log files. Could anyone suggest how to proceed.

Thanks.

New Post: CCA-CRM Not browsing using servername

ndi — Tue, 23 Apr 2013 14:59:38 GMT

Hi Dharshan,

have you added the servername to the "trusted sites" of your internet explorer installation?

regards

niklas

New Post: Guidance needed to support multiple CRM instances from one CCA R2 exe

Sharvil — Tue, 23 Apr 2013 07:05:04 GMT

Matt,

We have similar requirement to have CCA which can work with multiple CRM organizations dynamically based on the incoming call indetifier. I have following questions regarding this topic.

1)How easy / difficult it is to achieve this? Any indication of effort involved would be great.
2)Can the CCA base architecture support this? i.e. do we need to do the code change in some common libraries or thorough out the CCA code?
3)Will it have impact on ability to upgrade this to support the new version of the CRM say CRM 2013?

Any idea about Johnson's experience woul be great.

Thanks