BMC Remedy Integration with CCA

Nov 18, 2013 at 5:43 PM
Hi Experts,

Has anyone integrated BMC Remedy within CCA ? Any known issues that can be shared before hand ? We have to do a IA for the same. Request if you can share the experiences .
Nov 20, 2013 at 3:07 PM
Hi Avaneesh,

We had done it via hosted control (by launching Remedy as a new process) so hosting the remedy inside CCA was issue at that time but honestly "Issue" depends on how much time you stuck on it!! so even for big issues we can have solution in a quick time and vice versa.

Being a spy+ friendly application its easy to find out the controls hence easy to integrate inside CCA. I dont know what kind of automations you are performing inside it but the basic task like searching tickets and creating tickets are not so difficult if you have experience of integrating the applications inside CCA..

Nov 20, 2013 at 3:58 PM
Thanks Nitin !! As of now requirement is to host remedy inside CCA and automate basic stuffs. Just wanted to check if there are any known issues automating it before hand for IA.