HELP

Sep 17, 2013 at 3:22 PM

Hello Ndi,

Please can you help with the right source code for the integrating lync and CRM 2011 on premise.

Regards

Timothy Kwaku Adjei | G4V | Global 4 Sight Vantage.

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Description: msft

• Infrastructure (Exchange 2010, Lync, Forefront and System Center)
• Applications (SharePoint 2010, Project Server 2010 and SQL Server)
• Dynamics (CRM, GP and AX)

Description: cisco

Security, Unified Communications and Data Center

Description: clip_image001 Certfied Silver Partner

Sep 17, 2013 at 4:12 PM
Hi,

what do you mean by "integrating lync"? Only the client or are you planning to integrate the whole functionality "answer call -> open session" and stuff like that?

Integrating the Lync client as HostedApplication isnt a problem but i guess thats not your point.

We integrated a connector to a third party ContactCenter Solution which serves as middleware to systems like lync, avaya, alcatel ... this connector is part of our solution

what exactly is your usecase?

the cca cti subsystem is more or less complex so you will have to dig into that .. start reading the uii development guide AND this ( http://blogs.msdn.com/b/mbarbour/archive/2010/05/27/understanding-and-using-cti-in-uii-cca.aspx ) article.

feel free to ask

ill try to help

regards ndi