"Demo Incoming Call" Button in Softphone provided with CCA

Feb 5, 2013 at 10:10 AM
Hi,

I am new to CCA and have a query related to Softphone where a button is being provided named as "Demo Incoming Call". I want to know actually how it will be used for demo.

Thanks in advance.
Feb 7, 2013 at 11:23 AM
Hi,

You can refer the below link for details regarding softphone and how to test it with CCA:

http://social.microsoft.com/Forums/en/crmlabs/thread/20a40d60-ef99-46b4-a68d-a0cd490f97a3


Regards

Murtaza