Lync using session transfer in CCA..?

Nov 22, 2012 at 12:36 PM

Hi All,

       I have two agent desktop client machines( agent1 and agent 2 ). Lync Call transfer is working fine. I want to transfer complete session in agent1 to agent2 machine. Which is best way to do this..?

any one help me.

 

dharshan

Dec 6, 2012 at 10:56 AM

Hi dharshan,

Can u go through the below link, it seems they have implemented the same thing which you want

http://www.lebmscrm.com/2012/03/transferring-lync-calls-within-cca-for.html

May be this can guide you further.

-- Murtaza I R