CCA CTI with Lync connector

Sep 28, 2012 at 1:08 PM

Hi All,

  Does anyone guide me how to integrating CCA CTI with Lync?. I want to implement LYNC connector with CCA. I don't know how to implemented and where the code should be write?

Here the scenario:  Lync call connect to cca agent desktop and open with CRM particular contact record.

Kindly Help.

dharshan