CCA Vs. CCF

Sep 21, 2012 at 9:51 AM

Hi,

I was wondering what are the advantages that CCA has over CCF SP1 2009. As in will it be worth all the trouble to migrate?

I am a little new to both so if someone can  provide a detailed insight, it would be really awesome :)

Sep 26, 2012 at 1:45 AM

Start here:

http://blogs.msdn.com/b/mbarbour/archive/2010/05/07/cca-uii-launches-the-evolution-of-customer-care-framework-ccf.aspx