CCA : Launch a web application automatically

May 8, 2012 at 2:13 PM

Hi All,

I m using CCA for CRM 2011 and I développe a HAT workflow that open the Customer form and create a phone call activity. When I deploy the web application with the default action, the customer form is opened each time when I’m searching a customer. But I need to launch the web application and execute my workflow when a call is arrived to the agent. So can I launch a web application in the click event of the answer call button?

Thanks for help