Haw to use CTI with CCA

Apr 25, 2012 at 10:03 AM

Hi All,

I’m Successfully generate the CCA application and I follow all the steps to do it.So now I have CCA work fine and CRM start from the CCA DeskTop. Now I want to know how can I use CTI: Dialing, calling... the opening of CRM customer record when someone call and so one. The CCA VisualStudio solution its very complicated, many C# project and reference.

I need help to anderstand how CTI work and haw can I implement a simple senarios like calling a customer from CCA and Answer a call from customer.

I download a virtual TAPI server, and the smartphone in the CCA frame work fine with it. Now I need to now haw CCA desktop CTI layer can work

Thanks in advance