Error with non administrator login

Apr 5, 2012 at 7:25 AM

Hi Team,

I am new to Microsoft CCF. I have setup development environment for both client and Server.

I had been using administrator login and devlopment was done using that.

Now I have started using non-admin login and I am getting below error.

 CCA: DESKTOP_ERR_FATAL_ERROR:A possibly fatal error has occurred.  The application may now exit.
Microsoft.Practices.CompositeUI.EventBroker.EventTopicException: One or more exceptions occurred while firing the topic 'topic://RequestDefaultAction'

Please suggest for the above concerns.

Thanks,

Sachin K

Apr 6, 2012 at 3:52 PM

You need to configure security for the users you wish to use with CCA, Iv outlined it here:
This if for CCA R1, however it all the same for CCA R2

http://blogs.msdn.com/b/mbarbour/archive/2010/10/07/mapping-hosted-applications-to-agent-groups-in-uii.aspx

Mattb-MSFT

Apr 8, 2012 at 6:40 AM

Thanks Mattb

Regards,

Sachin K

Apr 9, 2012 at 8:00 AM

Matt,

I am not able to make users.It says "You are attempting to create a user with domain logout that doesnot exists.Select another domain logon and try again"

 

Apr 10, 2012 at 3:14 PM

That would imply that the user you are trying to create in CRM, cannot be seen by that CRM organization.

Is this your CRM instance? Or are you working with someone else who is managing the CRM instance?

Mattb.

Apr 13, 2012 at 8:35 AM

Hi Matt,

As per your suggestion, Do I need to look upon the Active Directory used during the installation?

Currently I am just able to see the server credentials.

If there is no such user that do I need to create the User with those credentials on Active Directory.

Thanks,

Sachin K

 

 

 

 

Apr 13, 2012 at 10:35 PM

Is this CRM on Prem.. or CRM online?

Apr 16, 2012 at 8:20 AM
Edited Apr 17, 2012 at 12:51 PM

Hi Matt,

.I have installed CRM Dynamics 4.0 on my server.The server user(credentials) can be seen through out the application.

Its CRM OnPremise.

Please let me know for further issues?

Thanks,

Sachin K

Apr 17, 2012 at 2:15 PM
Edited Apr 18, 2012 at 12:40 PM

Hi Matt,

I create a Team called CCFUser.

I add user successfully to it DEVRAPDRP\01714279.

I login on system with above mentioned user id(credentials) and execute the exe.

I also assign the role Customer Service Representative to it.Also the team and user both have (share)access to the hosted applications.

I am using IE 9.0, Windows 7.Putting the log below.

4/17/2012 6:22:40 AM: CCA: Agentdesktop starting...
4/17/2012 6:22:48 AM: CCA: Sessions.AddSession: Adding new session: ''
4/17/2012 6:22:48 AM: CCA: Sessions.SetActiveSession: Switching to session: ''
4/17/2012 6:22:48 AM: ApplicationHost: ApplicationHost: Loading app=Cash Collection Center type=WebHosted
4/17/2012 6:22:48 AM: ApplicationHost: ApplicationHost: Loading app=Disconnection Request type=WebHosted
4/17/2012 6:22:48 AM: ApplicationHost: ApplicationHost: Loading app=FAQ type=WebHosted
4/17/2012 6:22:48 AM: ApplicationHost: ApplicationHost: Loading app=New Connection type=WebHosted
4/17/2012 6:22:48 AM: ApplicationHost: ApplicationHost: Loading app=NDM type=WebHosted
4/17/2012 6:22:48 AM: ApplicationHost: ApplicationHost: Loading app=New Complaint type=WebHosted
4/17/2012 6:22:48 AM: ApplicationHost: ApplicationHost: Loading app=Disconnection type=WebHosted
4/17/2012 6:22:48 AM: ApplicationHost: ApplicationHost: Loading app=Change of Name type=WebHosted
4/17/2012 6:22:48 AM: ApplicationHost: ApplicationHost: Loading app=CRM Home type=WebHosted
4/17/2012 6:22:48 AM: ApplicationHost: ApplicationHost: Loading app=GroupSMS type=WebHosted
4/17/2012 6:22:48 AM: ApplicationHost: ApplicationHost: Loading app=A1Form type=WebHosted
4/17/2012 6:22:48 AM: ApplicationHost: ApplicationHost: Loading app=Workflow Manager type=HostedControl
4/17/2012 6:22:48 AM: ApplicationHost: ApplicationHost: Loading app=Current Session Viewer type=HostedControl
4/17/2012 6:22:48 AM: ApplicationHost: ApplicationHost: Loading app=WpfCustomerSearch type=HostedControl
4/17/2012 6:22:48 AM: ApplicationHost: ApplicationHost: Loading app=Session Explorer type=HostedControl
4/17/2012 6:22:48 AM: ApplicationHost: ApplicationHost: Loading app=Workflow Explorer type=HostedControl
4/17/2012 6:22:48 AM: ApplicationHost: ApplicationHost: Loading app=CtiCallControl type=HostedControl
4/17/2012 6:22:48 AM: ApplicationHost: ApplicationHost: Loading app=CtiDesktopManager type=HostedControl
4/17/2012 6:22:48 AM: ApplicationHost: ApplicationHost: Loading app=CtiRoot type=HostedControl
4/17/2012 6:22:48 AM: CCA: WF/AutomationManager startup completed
4/17/2012 6:22:48 AM: CRM Home: AutomationAdapter (session=17b1b96d-5551-41d0-a890-d6f808c2abf1, app=CRM Home): Initialized
4/17/2012 6:22:48 AM: CRM Home: AutomationAdapter (session=17b1b96d-5551-41d0-a890-d6f808c2abf1, app=CRM Home): ContextChange(): context=<UiiContext />
4/17/2012 6:22:51 AM: CCA: DESKTOP_ERR_FATAL_ERROR:A possibly fatal error has occurred.  The application may now exit.
Microsoft.Practices.CompositeUI.EventBroker.EventTopicException: One or more exceptions occurred while firing the topic 'topic://RequestDefaultAction'
   at Microsoft.Practices.CompositeUI.EventBroker.EventTopic.CallSubscriptionHandlers(Object sender, EventArgs e, EventTopicFireDelegate[] handlers)
   at Microsoft.Practices.CompositeUI.EventBroker.EventTopic.Fire(Object sender, EventArgs e, WorkItem workItem, PublicationScope scope)
   at Microsoft.Practices.CompositeUI.EventBroker.EventTopic.Fire(Publication publication, Object sender, EventArgs e)
   at Microsoft.Practices.CompositeUI.EventBroker.Publication.PublicationHandler(Object sender, EventArgs e)
   at Microsoft.Uii.Csr.ApplicationHost.ExecuteDefaultActions(Boolean taggedApplicationsOnly)
   at Microsoft.Uii.Csr.ApplicationHost.ExecuteDefaultActions()
   at Microsoft.Uii.Desktop.UI.Core.DesktopBase.SetContext(CustomerEntity customer, IContextManager ctxMgr)
   at Microsoft.Uii.Desktop.UI.Core.DesktopBase.StartNewSession(AgentDesktopSession session, String sessionName, CustomerEntity customer, Guid callID, IContextManager CtxMgr)
   at Microsoft.Uii.Desktop.UI.Core.DesktopBase.AddSession(CustomerEntity customer, Guid callID)
   at Microsoft.Uii.Desktop.UI.Core.DesktopBase.StartHostedApplications()
   at Microsoft.Uii.Desktop.UI.Core.DesktopLoader.DoLoginStep(LoginSteps loginSteps)
   at Microsoft.Uii.Desktop.UI.Core.DesktopLoader.LoadNonHostedApplications(IApplicationService applicationService)
   at Microsoft.Uii.Desktop.UI.Core.DesktopLoader.DoLoginStep(LoginSteps loginSteps)
   at Microsoft.Uii.Desktop.UI.Core.DesktopLoader.Login()
   at Microsoft.Uii.Desktop.UI.Core.DesktopLoader.DoLoginStep(LoginSteps loginSteps)
   at Microsoft.Uii.Desktop.UI.Core.DesktopLoader.GetOptions()
   at Microsoft.Uii.Desktop.UI.Core.DesktopLoader.DoLoginStep(LoginSteps loginSteps)
   at Microsoft.Uii.Desktop.UI.Core.DesktopLoader.LoadDesktop()
   at Microsoft.Uii.Desktop.UI.Core.DesktopBase.StartDesktopLoad()
   at Microsoft.Uii.Desktop.UI.Wpf.WpfDesktop.WpfRootDesktopForm_Loaded(Object sender, RoutedEventArgs e)
   at System.Windows.RoutedEventHandlerInfo.InvokeHandler(Object target, RoutedEventArgs routedEventArgs)
   at System.Windows.EventRoute.InvokeHandlersImpl(Object source, RoutedEventArgs args, Boolean reRaised)
   at System.Windows.UIElement.RaiseEventImpl(DependencyObject sender, RoutedEventArgs args)
   at System.Windows.UIElement.RaiseEvent(RoutedEventArgs e)
   at System.Windows.BroadcastEventHelper.BroadcastEvent(DependencyObject root, RoutedEvent routedEvent)
   at System.Windows.BroadcastEventHelper.BroadcastLoadedEvent(Object root)
   at MS.Internal.LoadedOrUnloadedOperation.DoWork()
   at System.Windows.Media.MediaContext.FireLoadedPendingCallbacks()
   at System.Windows.Media.MediaContext.FireInvokeOnRenderCallbacks()
   at System.Windows.Media.MediaContext.RenderMessageHandlerCore(Object resizedCompositionTarget)
   at System.Windows.Media.MediaContext.RenderMessageHandler(Object resizedCompositionTarget)
   at System.Windows.Threading.ExceptionWrapper.InternalRealCall(Delegate callback, Object args, Boolean isSingleParameter)
   at System.Windows.Threading.ExceptionWrapper.TryCatchWhen(Object source, Delegate callback, Object args, Boolean isSingleParameter, Delegate catchHandler)
4/17/2012 6:22:51 AM: CCA: Sessions.CloseSession: Closing session: ''
4/17/2012 6:22:51 AM: CRM Home: AutomationAdapter (session=17b1b96d-5551-41d0-a890-d6f808c2abf1, app=CRM Home): Closed
4/17/2012 6:22:51 AM: CCA: DESKTOP_ERR_FATAL_ERROR:A possibly fatal error has occurred.  The application may now exit.
Microsoft.Practices.CompositeUI.EventBroker.EventTopicException: One or more exceptions occurred while firing the topic 'topic://RequestDefaultAction'
   at Microsoft.Practices.CompositeUI.EventBroker.EventTopic.CallSubscriptionHandlers(Object sender, EventArgs e, EventTopicFireDelegate[] handlers)
   at Microsoft.Practices.CompositeUI.EventBroker.EventTopic.Fire(Object sender, EventArgs e, WorkItem workItem, PublicationScope scope)
   at Microsoft.Practices.CompositeUI.EventBroker.EventTopic.Fire(Publication publication, Object sender, EventArgs e)
   at Microsoft.Practices.CompositeUI.EventBroker.Publication.PublicationHandler(Object sender, EventArgs e)
   at Microsoft.Uii.Csr.ApplicationHost.ExecuteDefaultActions(Boolean taggedApplicationsOnly)
   at Microsoft.Uii.Csr.ApplicationHost.ExecuteDefaultActions()
   at Microsoft.Uii.Desktop.UI.Core.DesktopBase.SetContext(CustomerEntity customer, IContextManager ctxMgr)
   at Microsoft.Uii.Desktop.UI.Core.DesktopBase.StartNewSession(AgentDesktopSession session, String sessionName, CustomerEntity customer, Guid callID, IContextManager CtxMgr)
   at Microsoft.Uii.Desktop.UI.Core.DesktopBase.AddSession(CustomerEntity customer, Guid callID)
   at Microsoft.Uii.Desktop.UI.Core.DesktopBase.StartHostedApplications()
   at Microsoft.Uii.Desktop.UI.Core.DesktopLoader.DoLoginStep(LoginSteps loginSteps)
   at Microsoft.Uii.Desktop.UI.Core.DesktopLoader.LoadNonHostedApplications(IApplicationService applicationService)
   at Microsoft.Uii.Desktop.UI.Core.DesktopLoader.DoLoginStep(LoginSteps loginSteps)
   at Microsoft.Uii.Desktop.UI.Core.DesktopLoader.Login()
   at Microsoft.Uii.Desktop.UI.Core.DesktopLoader.DoLoginStep(LoginSteps loginSteps)
   at Microsoft.Uii.Desktop.UI.Core.DesktopLoader.GetOptions()
   at Microsoft.Uii.Desktop.UI.Core.DesktopLoader.DoLoginStep(LoginSteps loginSteps)
   at Microsoft.Uii.Desktop.UI.Core.DesktopLoader.LoadDesktop()
   at Microsoft.Uii.Desktop.UI.Core.DesktopBase.StartDesktopLoad()
   at Microsoft.Uii.Desktop.UI.Wpf.WpfDesktop.WpfRootDesktopForm_Loaded(Object sender, RoutedEventArgs e)
   at System.Windows.RoutedEventHandlerInfo.InvokeHandler(Object target, RoutedEventArgs routedEventArgs)
   at System.Windows.EventRoute.InvokeHandlersImpl(Object source, RoutedEventArgs args, Boolean reRaised)
   at System.Windows.UIElement.RaiseEventImpl(DependencyObject sender, RoutedEventArgs args)
   at System.Windows.UIElement.RaiseEvent(RoutedEventArgs e)
   at System.Windows.BroadcastEventHelper.BroadcastEvent(DependencyObject root, RoutedEvent routedEvent)
   at System.Windows.BroadcastEventHelper.BroadcastLoadedEvent(Object root)
   at MS.Internal.LoadedOrUnloadedOperation.DoWork()
   at System.Windows.Media.MediaContext.FireLoadedPendingCallbacks()
   at System.Windows.Media.MediaContext.FireInvokeOnRenderCallbacks()
   at System.Windows.Media.MediaContext.RenderMessageHandlerCore(Object resizedCompositionTarget)
   at System.Windows.Media.MediaContext.RenderMessageHandler(Object resizedCompositionTarget)
   at System.Windows.Threading.ExceptionWrapper.InternalRealCall(Delegate callback, Object args, Boolean isSingleParameter)
   at System.Windows.Threading.ExceptionWrapper.TryCatchWhen(Object source, Delegate callback, Object args, Boolean isSingleParameter, Delegate catchHandler)
   at System.Windows.Threading.Dispatcher.WrappedInvoke(Delegate callback, Object args, Boolean isSingleParameter, Delegate catchHandler)
   at System.Windows.Threading.DispatcherOperation.InvokeImpl()
   at System.Windows.Threading.DispatcherOperation.InvokeInSecurityContext(Object state)
   at System.Threading.ExecutionContext.runTryCode(Object userData)
   at System.Runtime.CompilerServices.RuntimeHelpers.ExecuteCodeWithGuaranteedCleanup(TryCode code, CleanupCode backoutCode, Object userData)
   at System.Threading.ExecutionContext.RunInternal(ExecutionContext executionContext, ContextCallback callback, Object state)
   at System.Threading.ExecutionContext.Run(ExecutionContext executionContext, ContextCallback callback, Object state)
   at System.Windows.Threading.DispatcherOperation.Invoke()
   at System.Windows.Threading.Dispatcher.ProcessQueue()
   at System.Windows.Threading.Dispatcher.WndProcHook(IntPtr hwnd, Int32 msg, IntPtr wParam, IntPtr lParam, Boolean& handled)
   at MS.Win32.HwndWrapper.WndProc(IntPtr hwnd, Int32 msg, IntPtr wParam, IntPtr lParam, Boolean& handled)
   at MS.Win32.HwndSubclass.DispatcherCallbackOperation(Object o)
   at System.Windows.Threading.ExceptionWrapper.InternalRealCall(Delegate callback, Object args, Boolean isSingleParameter)
   at System.Windows.Threading.ExceptionWrapper.TryCatchWhen(Object source, Delegate callback, Object args, Boolean isSingleParameter, Delegate catchHandler)
   at System.Windows.Threading.Dispatcher.WrappedInvoke(Delegate callback, Object args, Boolean isSingleParameter, Delegate catchHandler)
   at System.Windows.Threading.Dispatcher.InvokeImpl(DispatcherPriority priority, TimeSpan timeout, Delegate method, Object args, Boolean isSingleParameter)
   at System.Windows.Threading.Dispatcher.Invoke(DispatcherPriority priority, Delegate method, Object arg)
   at MS.Win32.HwndSubclass.SubclassWndProc(IntPtr hwnd, Int32 msg, IntPtr wParam, IntPtr lParam)
   at MS.Win32.UnsafeNativeMethods.DispatchMessage(MSG& msg)
   at System.Windows.Threading.Dispatcher.PushFrameImpl(DispatcherFrame frame)
   at System.Windows.Threading.Dispatcher.PushFrame(DispatcherFrame frame)
   at System.Windows.Window.ShowHelper(Object booleanBox)
   at System.Windows.Window.Show()
   at System.Windows.Window.ShowDialog()
   at Microsoft.Practices.CompositeUI.Windows.WindowShellApplication`2.Start()
   at Microsoft.Practices.CompositeUI.CabApplication`1.Run()
   at Microsoft.Uii.Csr.AifWpfShellBase`1.StartApplication()
   at Microsoft.Crm.Accelerator.Cca.WpfDesktop.Program.Main() in D:\Customer Care Accelerator_x86\Source Code\AgentDesktop\Program.cs:line 72

Let me know for any other details required.

Please guide me for the above concerns.

Thanks,

Sachin K