Error when run RIConfigLoader

Aug 10, 2011 at 12:48 PM


When i´m run de RIConfigLoader, i got this error below:

There was an error retrieving the metadata from the CRM. Please ensure that the RI solution is installed and the processes are activated
Index was out of range. Must be non-negative and less than the size of the collection.

Parameter name: index

What could be?

- My CRM 2011 is a Brazilian Portuguese.
- I have UII Solution Imported in CRM

Aug 10, 2011 at 7:43 PM

Did you follow the procedure in the Deploying CCA Help doc?
You need to have the UII Solution installed AND the RI Solution.

Aug 10, 2011 at 8:23 PM

There was an error while creating Escalation Team.
Unable to assign the Specified Role


Now i´m getting this error.

Aug 11, 2011 at 5:44 PM

i´m stuck at this point.


Anybody can help me?

Oct 31, 2011 at 8:07 PM


You created the org with language other than English. There is a constant inside code, that looks like 'CSR Manager'. Change role name accordingly and you will be able to proceed (Or change code)

Nov 2, 2011 at 7:08 PM

Yea.. Iv reported that as a bug..

There is a hardcoded value, where the RILoader is looking for CSR Manager,

You either need to change the title of the Role in CRM to CSR Manager, or alter the code to match the language you are deploying it in

Nov 4, 2011 at 5:46 PM

Posted this blog post with stepes to fix the problem.