CTI simulator not working

Jul 30, 2011 at 12:00 AM

I followed the steps in the UII development guide to deploy the softphone and simulate a call. i added the TapiDemo file to system32 folder and then when i went to control panel-> phone and modem i did not find the Tapi Emulator as stated in the guide.

I have installed the CCA on the latest VM from MS. so it's running on win2008 R2.


Any help is highly appreciated.


Aug 4, 2011 at 5:42 PM

The Tapi Simulator only works on 32bit OS's


Aug 17, 2011 at 8:36 PM


for me it´s not working.

I´m followed the documentation when dial in the softphone.exe show rigging but the button  is not enable.

Sep 13, 2011 at 1:19 PM

What if we want to demo on 64Bit OS? since CRM 2011 VM is 64Bit!!

Sep 15, 2011 at 9:59 PM

Hanafi20, I do understand the challenge, however that part of the demo system is very old, CCF 2008 days and was not updated.. Also support in the OS for 64bit TAPI was dropped in Vista,

The dev team decided to not invest in creating an entirely separate demo component for CTI.

That may change in the future as this is a very common ask,