CCA integrating with Office Communicator

May 11, 2011 at 6:15 PM

Dear team,

we are interesting to know if it is possible integrate OC with CCA for CRM 2011. I meant when I receive a communicator call and I answer recuperate the contact information about this person, etc. If it is possible? If the answer is yes how I could set up? Is necessary to develop something?

Thanks so much

May 12, 2011 at 2:33 PM

There is not feature set out of the box that does this yet, However Microsoft Consulting Services (MCS) does have the capability to do this. I believe there a few other Microsoft Partners that have developed this capability for UII as well. Aspect, Cosmocom, XRM are the ones that come to mind.

Mattb.

Jun 3, 2011 at 6:29 AM

Thanks I have integrated

Jun 7, 2011 at 8:25 PM

How did you do that, can you please give me some pointers?