CCA CTI with Siemens HIPATH 4000

May 2, 2011 at 12:48 PM

Hi!

CCA can connect with this Siemens applications?

The documentation isn´t clear to apply CCA in TSAPI  communication.

May 3, 2011 at 3:12 PM

Im not aware of anyone that has done that @MS.
However you can use the CTI adapter solution starter and build your own for it using the HIPath 4000 SDK.

Based on my read of the site… there is an SDK available on the media for it. http://wiki.siemens-enterprise.com/index.php/HiPath_ProCenter

Mattb-msft.

May 27, 2011 at 1:49 PM

The Hipath Siemens working with tapi comunnication, i´m really need to use the siemens SDk?

May 27, 2011 at 11:43 PM

Keep in mind that TAPI and TSAPI are two different things.
TSAPI allows you to receive more data about the call in line with the call, whereas TAPI does not.

However, Using the Vendors SDK will likely give you the best control / data capabilities.

MattB