CCA - Implementation times

Feb 25, 2011 at 2:38 PM

Dear Friends,

A customer is asking for a time estimate for a simple agent application, that would allow them to receive and generate calls from within CRM using an application such as CCA. They have an Asterix Un-PBX to which we need to integrate.

We are new to the CCA, and would like to know a general estimate for the time that this projects should take - a ball-park estimate that will allow us to see if it is a big project, or rather a small one.

All comments would be appreciated.

Regards

Alejandro Dezerega

Protab