Web Based Agent application

Jan 24, 2011 at 6:23 AM

Can some one guide me that how can i create and host a web based Agent application that provides functionality of CTI and also CRM.

I was thinking that the only option is Silver Light, i hope there are other easier options.

Jan 26, 2011 at 12:43 AM

Web based agent desktops are challenging, however if all you want to do is add screen pop functionality to the CRM web Client. Check with the vender providing your CTI solution. They probably already have it.

MattB-msft