CCA-CRM VPC Available?

Nov 17, 2010 at 5:41 AM

Hello,

Is there any Dynamics CRM 4.0 VPC Available with CCA installed/configured along with pre-built sample demos/source code ? There is a ICC VPC on the partner source ,but it seems to be expired and also it has Customer Care Framework product and not CCA. Also,is there any good documentation available ,which has step wise guidance to creating a sample CCA-CRM integration demo ? I am looking for inbound/outbound call integration with MS CRM . It need not be  CTI integration in specific. Any simulator integration will also do. Apart from the CCA deployment guide, I did not find any detailed documentation which has some sample demos or  code samples.

Regards,

Chaitra.

Feb 22, 2011 at 2:33 PM

Yes there is.

Please see:

http://blogs.msdn.com/b/mbarbour/archive/2010/12/01/updated-icc-cca-vpc-on-dynamics-partnersource.aspx