CCA Training (classroom, E-Learning, books or websites)

Jul 5, 2010 at 9:59 AM
Hello, I am interested in getting up to speed fast with the customer care accelerator. I am a MS CRM consultant with a .NET development background. Does anyone know of a training course in English in Germany, or anywhere else in Europe? Otherwise are there any suggested elearning courese, books or online guides? I have downloaded the tool and will do a practise installation & look at the source code myself, but I was thinking of finding a more structured approach. I am also watching the three MS Accademy Live videos of the that introduce the tool. Regards, JdZ
Aug 10, 2010 at 7:11 AM

Hello,

if you need training on CCA - customer care accelerator, check out our training offering on CCA.
Our consultants have been working around the globe on CCF and CCA projects.

http://www.cnext.eu/Whatwedo/Services/TrainingCenter/CCA.aspx 

Best Regards,

Peter Van Kerkhove

Aug 10, 2010 at 8:22 AM

Thanks Peter,

The course looks very interesting, and I have written you a private message to discuss it further.

Regards,

JdZ